FAQs

Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.

GENERAL QUESTIONS | ORDER QUESTIONS

GENERAL QUESTIONS

  1. Where are you located?
    • 50 E. Church Street Suite 4 Martinsville, VA 24112
  2. Where do I park?
    • There is ample parking in the lot across the street and behind the building.
  3. What are your hours?
    • We are open Tuesday - Friday from 11-5pm and Saturday from 11-4pm.
  4. How do I contact you?

ORDER QUESTIONS

  1. If I find a book on your site, does that mean it's currently in stock at your store?
    • Not necessarily. The website reflects what we are able to order from the warehouse. We may not have the book on our actual shelves yet. If your order is time sensitive, please call us to confirm availability.
  2. I received a confirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
    • No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up. Orders can take 1-5 business days to be processed.
  3. When will I get my book(s)?
    • For in stock orders we strive to ship them within 5 business day and delivery time depends on the method of shipping selected. For orders with out of stock items, we will provide an estimated date of shipment via email.
  4. What if I need to return something?
    • Please review our return policies and contact us with any further questions.
  5. What forms of payment do you accept?
    •  We accept all major credit cards (Visa, MasterCard, Discover and American Express) online. If you are picking up in store, you may pay via cash, credit/debit, ApplePay, GooglePay, or check.
  6. How can I check the status of my order?
    • Log in, select 'My Account' then 'Orders' a list of all orders and their current status is provided.
  7. How will I receive my tracking number for shipments?
    • ​Your tracking number will be emailed once the package has been processed for shipping. Processing can take up to 5 business days on all orders.​​​​​​